Refund Policy
A legal disclaimer
All sales and services provided by DRIVE are final unless otherwise stated in writing. While we aim for accuracy and customer satisfaction, DRIVE does not guarantee refunds in cases where services have already been rendered or partially delivered. This disclaimer ensures that clients understand their responsibilities before engaging with our services.
Refund Policy - the basics
Our refund policy is designed to protect both DRIVE and our clients by ensuring fairness and transparency. Refunds are only issued under specific conditions, such as billing errors, duplicate payments, or if a service was not delivered as agreed. Requests must be submitted in writing within 7 business days of purchase for consideration.
What is included in the Refund Policy
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Eligibility – Refunds are granted only in cases of duplicate billing, incorrect charges, or if DRIVE fails to deliver the agreed-upon service.
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Exclusions – Refunds will not be issued once a compliance audit, training, or monitoring service has begun, or if cancellation occurs after work has already been initiated.
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Process – Clients must submit a written refund request to jaycmoore@drivedealeraudit.com within 7 business days of the original payment date. The request should include proof of purchase and a brief explanation.
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Timeline – Approved refunds will be processed within 10–14 business days from the date of confirmation.
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Method – Refunds will be issued back to the original form of payment unless otherwise agreed in writing, or credited toward future DRIVE services at the client’s request.